Refund Policy

Your Satisfaction Matters to Me

At Beckett & Bells, I’ve spent years curating holiday treasures with care, purpose, and a love for timeless traditions. If something you ordered isn’t quite what you hoped for, I’ll do everything I can to make it right.

Orders are prepared shortly after they’re placed to ensure timely delivery during this special season.

Returns

Timeframe:
You have 14 days from the date of delivery to request a return.
After this period, I’m no longer able to accept returns or exchanges.

Cancellations:
Please note: Cancellations are not accepted once an order is placed, as fulfillment begins quickly.

✅ Return Conditions:
To be eligible for a return, the item must be:

Unused
In its original condition
In the original packaging

How to Return an Item

Just email me at support@beckett-bells.com with:

Your order number
A short explanation of the issue

I’ll send you clear instructions on how and where to send your return.

Please Note:

Return shipping is not covered

All returns must be sent to our fulfillment center in Asia

Refunds

🔍 Assessment:
Once your return is received, I’ll inspect it to ensure it meets the return conditions.
You’ll get an email confirming whether your refund has been approved.

💳 Processing Time:
If approved, your refund will be issued to your original payment method.
Please allow 7–10 business days for the refund to show in your account.

Late or Missing Refunds

Still waiting for your refund? Here’s what to do:

Double-check your bank or card account
Contact your card provider — some posting times vary
If needed, contact your bank for confirmation

Still nothing?
Just email me at support@beckett-bells.com — I’ll personally look into it for you.

Exchanges

For Damaged or Defective Items:
If your Christmas item arrives damaged or defective, I’ll gladly replace it.
Send an email with your order number and a photo of the issue, and I’ll guide you through the exchange process.

Even as we close this chapter, your happiness remains at the heart of everything. Thank you for being part of our story.

– With gratitude,
The Beckett & Bells Family